What is BT Cloud Voice?

BT Cloud Voice Simply Put

What is BT Cloud Voice? Cloud Voice is a telephone system that has its switchboard hardware in the cloud. The system utilises existing IT network infrastructure providing it is up to the required standard.  

Telephones  can be plugged into your existing wall sockets and the Computers can be plugged into the phones so no extra network outlets are not required. Power is supplied to the phones via POE (Power over Ethernet) this is from a special switch that provides power down the network cable.

The switchboard programming  is done from a web based interface and all management functions like directory maintenance, User name allocation and  call recording an be done from here.

Configuration changes can be done by the user web interface or a phone call to the help-desk who will make the changes for you.

The phone can be used anywhere there is a spare outlet that is attached to a  POE switch or you have a separate power supply for your phone. Cloud Voice also provides an app for your PC to allow calls to and from you machine.

Fault on Cloud Voice IP Phone.

Had a bit of bother with a phone on BT Cloud Voice today all the settings where lost and it was basically dead in the water.

A call to BT support was very useful but we could not fix the phone until the following was completed.

1. Hold down the ok button until it asks you to reset.
2. Enter user name and password if it asks default is admin admin.
3. Wait until the phone resets.
4. Then      

Provision By Phone

1. Press the Menu soft key
   
   
   
   Press once, then until you get Advanced and
   
   
   
   Type in the password and press OK soft key admin
   
   
   
   Press until you get Auto Provision and press or Enter soft key
   
   
   
   Type in the provisioning URL of
   
   https://dm-ipcomms.bt.com/dms/phone Press 12 times for /
   Press 13 for :
   Press 2 times for .
   Press 8 times for -
   Press Save soft key when finished
   
   1.  
   
   
   
   
   
   
   On this warning screen press OK soft key.
   
   
   
   When back in the menu screen, it will take up to 2 minutes and the device will reboot.

1. 
   press or Enter soft key

These instruction are as per BT instructions to fix my problem.

For some reason I could not get these to work possible because i am not very good on a telephone key pad. So i just typed the phones IP into the computer and used the web interface. inputting the 

auto provisioning address in the appropriate place and reboot the phone.

All done

Please let me know if this was any help.

LDK-100 Faulty Power Supply

Smell of burning and all the lights turn red on the Cards in the switchboard then it most probably means the power supply has gone. This can be swooped out BT an engineer quite cheaply an all should be OK. However damage may have occurred to the Back plate if this has happened the cost will  quadruple as this is basically the switch without the cards.
The most common cause of this is a power surge so make sure that a mains filter is fitted.

Setting up Voice Mail LDP 7016 and LDP 7024D

Press Trans/pgm 

Then  61

then  # (record message)

To set to Busy/No Answer

key 554 

then  4 

then  #