Fault on Cloud Voice IP Phone.

Had a bit of bother with a phone on BT Cloud Voice today all the settings where lost and it was basically dead in the water.

A call to BT support was very useful but we could not fix the phone until the following was completed.

1. Hold down the ok button until it asks you to reset.
2. Enter user name and password if it asks default is admin admin.
3. Wait until the phone resets.
4. Then      

Provision By Phone

1. Press the Menu soft key
   
   
   
   Press once, then until you get Advanced and
   
   
   
   Type in the password and press OK soft key admin
   
   
   
   Press until you get Auto Provision and press or Enter soft key
   
   
   
   Type in the provisioning URL of
   
   https://dm-ipcomms.bt.com/dms/phone Press 12 times for /
   Press 13 for :
   Press 2 times for .
   Press 8 times for -
   Press Save soft key when finished
   
   1.  
   
   
   
   
   
   
   On this warning screen press OK soft key.
   
   
   
   When back in the menu screen, it will take up to 2 minutes and the device will reboot.

1. 
   press or Enter soft key

These instruction are as per BT instructions to fix my problem.

For some reason I could not get these to work possible because i am not very good on a telephone key pad. So i just typed the phones IP into the computer and used the web interface. inputting the 

auto provisioning address in the appropriate place and reboot the phone.

All done

Please let me know if this was any help.